Job Description

Job Description

Job Description

Allstar Appliance Service is seeking an experienced, highly skilled Master Residential Appliance Repair Technician to join our team in a full-time capacity.

We are looking for more than someone who can replace parts. The successful candidate will be an accomplished diagnostic technician who can accurately identify appliance failures, determine the most effective repair strategy, complete professional repairs, and confidently communicate with customers throughout the service experience. This position is ideal for an experienced appliance professional who takes pride in technical excellence, quality workmanship, professionalism, and exceptional customer service.

POSITION SUMMARY

As a Master Residential Appliance Repair Technician, you will diagnose, troubleshoot, service, and repair a broad range of household appliances in customers' homes. You will be expected to independently evaluate appliance problems, identify root causes, recommend appropriate repair solutions, and complete repairs efficiently and correctly.

Because our technicians represent Allstar Appliance Service directly in our customers' homes, outstanding interpersonal and customer service skills are just as important as technical expertise. The successful candidate must be able to communicate professionally and respectfully with customers of many different personalities, expectations, and levels of technical understanding.

This is a full-time, 40-hour-per-week position, with the possibility of weekly overtime based on service demand.

COMPENSATION

Compensation Range: $27–$32 per hour

Pay Frequency: Biweekly

Additional compensation opportunities include:

• Overtime pay
• Performance bonuses

Final compensation will be based on the successful applicant's experience, technical capabilities, certifications, diagnostic proficiency, and other relevant qualifications.

BENEFITS & COMPANY PROVIDED RESOURCES

Allstar Appliance Service provides:

• Company-provided tools and equipment
• Company-provided service van
• Company-provided work uniforms

Specific eligibility requirements and additional employment details will be discussed with qualified applicants.

WORK SCHEDULE

Employment Status: Full-Time

Typical Weekly Hours: Approximately 40 hours per week

Typical Workdays: Monday–Friday

Typical Work Hours: 8:00 AM–4:30 PM

Weekend Requirements: Occasional Saturday hours available

On-Call Requirements: None

Overtime: Possible weekly overtime depending on workload and service demand.

Candidates must be comfortable working independently throughout the workday and managing multiple customer appointments efficiently.

Service Area

Technicians will provide residential appliance service throughout:

Primary Service Territory: Santa Fe, New Mexico, and surrounding areas

Typical Daily Travel Radius: Approximately 20 miles

The position requires regular travel between customer residences throughout the assigned service territory.

COMPANY VEHICLE & TRANSPORTATION

Allstar Appliance Service provides a company service vehicle for field work.

The company provides:

• Service vehicle for use during the workday
• Vehicle fuel
• Vehicle maintenance
• Vehicle insurance
• GPS software

The service vehicle remains at the company when not being used for field work.

A valid driver's license and acceptable driving record are required for this position.

TOOLS, EQUIPMENT & TECHNOLOGY

Allstar Appliance Service provides the tools and equipment necessary to perform the position.

Technicians will be expected to properly use and maintain equipment including:

• Standard hand and power tools for appliance service
• Electrical diagnostic equipment, including multimeters
• Specialty appliance diagnostic tools
• Refrigeration service equipment, when applicable
• Company-provided operations software

Training on the company's operations software will be provided.

All technicians are expected to properly maintain company tools and equipment and use them in accordance with applicable safety practices.

APPLIANCES SERVICED

Candidates should possess extensive diagnostic and repair experience across a wide variety of residential appliances, including:

• Refrigerators and freezers
• Ranges, stoves, cooktops, and ovens
• Dishwashers
• Washing machines
• Clothes dryers
• Microwaves
• Garbage disposals
• Residential ice makers
• Trash compactors
• Other common residential household appliances

Experience servicing multiple major appliance brands and both traditional and modern electronically controlled appliances is strongly preferred.

PRIMARY RESPONSIBILITIES

Appliance Diagnostics & Repair

• Perform comprehensive diagnostic evaluations of residential appliances.
• Accurately identify mechanical, electrical, electronic, and component-level failures.
• Distinguish the root cause of a failure from secondary symptoms rather than relying on unnecessary parts replacement.
• Develop and recommend appropriate repair strategies based on diagnostic findings.
• Explain repair recommendations and available options clearly to customers.
• Complete appliance repairs according to professional standards, manufacturer specifications, and accepted industry practices.
• Test appliances following repairs to verify proper and safe operation.
• Identify situations in which additional parts, specialized repairs, or replacement of the appliance may be appropriate.
• Work independently and efficiently while maintaining a high standard of workmanship.
• Maintain accurate service documentation regarding diagnostic findings, repairs performed, parts required, and job completion.
• Protect customers' homes and property while performing service work.
• Maintain a clean, organized, and professional work area before, during, and after each service call.

Customer Service & Communication

Technical expertise alone is not sufficient for this position. Allstar Appliance Service places a strong emphasis on the quality of the customer's entire service experience.

The successful candidate must:

• Provide courteous, polished, and professional customer service at every appointment.
• Communicate diagnostic findings in clear, understandable language without unnecessary technical jargon.
• Confidently explain recommended repairs and answer customer questions.
• Set appropriate expectations regarding repairs, parts, timing, and next steps.
• Remain professional and composed when working with frustrated, concerned, demanding, or highly detail-oriented customers.
• Adapt communication style appropriately to different customer personalities.
• Demonstrate patience, tact, good judgment, and strong conflict-resolution skills.
• Treat customers, their homes, and their property with respect.
• Represent Allstar Appliance Service professionally in appearance, communication, conduct, and workmanship.
• Build customer confidence through honesty, competence, and effective communication.

REQUIRED QUALIFICATIONS

We are seeking an experienced technician capable of operating at a master technician level . Qualified candidates should demonstrate:

• Extensive professional experience diagnosing and repairing residential appliances.
• Advanced troubleshooting and diagnostic abilities.
• Strong understanding of electrical and mechanical appliance systems.
• Ability to diagnose modern electronically controlled appliances.
• Ability to read and interpret wiring diagrams, schematics, technical documentation, and manufacturer service information.
• Experience using appropriate diagnostic instruments and service tools, including electrical test equipment.
• Ability to independently determine appropriate repair procedures.
• Demonstrated ability to complete repairs correctly, efficiently, and safely.
• Strong problem-solving and critical-thinking skills.
• Excellent verbal communication and customer service skills.
• Professional demeanor and appearance.
• Strong organizational and time-management skills.
• Ability to manage a daily service schedule and work independently.
• Attention to detail and commitment to quality workmanship.
• Dependability, punctuality, and a strong work ethic.
• Ability to safely perform the physical requirements associated with residential appliance service work.
• Valid driver's license and an acceptable driving record.

PREFERRED QUALIFICATIONS

Preference may be given to applicants with:

• Significant field experience as a residential appliance repair technician.
• Experience servicing a broad range of major appliance manufacturers.
• Factory, manufacturer, trade-school, or industry technical training.
• Relevant appliance service certifications.
• EPA Section 608 certification and/or experience servicing sealed refrigeration systems.
• Advanced electrical and electronic diagnostic experience.
• Experience with premium, high-end, or specialty residential appliances.
• Previous experience working directly with residential customers in an in-home service environment.

What We Expect From a Master Technician

At Allstar Appliance Service, the title Master Technician represents more than years in the trade. It means having the knowledge and judgment to approach difficult service calls systematically, diagnose problems accurately, and determine the right solution without unnecessary guesswork.

Our ideal technician understands the difference between replacing a failed part and diagnosing why an appliance failed. We value technicians who take ownership of their work, continue developing their technical knowledge, and understand that a successful service call includes both a properly repaired appliance and a customer who feels they were treated professionally.

PHYSICAL REQUIREMENTS

Residential appliance repair is a physically active profession. Applicants must be able to safely perform normal duties associated with appliance service work, which may include:

• Standing, walking, bending, kneeling, crouching, and reaching
• Working in kitchens, laundry rooms, utility areas, and other residential environments
• Moving or positioning appliances when necessary for diagnosis and repair
• Handling tools, equipment, and replacement components
• Lifting and carrying items of reasonable weight associated with appliance repair
• Working in confined or limited-access areas when necessary

Reasonable accommodations may be made for qualified individuals as required by applicable law.

THE CANDIDATE WE ARE LOOKING FOR

The strongest candidate will combine advanced technical ability with exceptional professionalism.

You should be comfortable walking into an unfamiliar appliance problem, gathering the necessary information, performing a disciplined diagnostic evaluation, determining the cause of the failure, and confidently explaining your findings and recommendations to the customer. You should also understand that customers often call us when something in their home has unexpectedly stopped working. They may be frustrated, inconvenienced, worried about cost, or unfamiliar with how their appliance operates. A Master Technician must be able to navigate these situations calmly and professionally while maintaining control of the service call and providing an excellent customer experience.

We are looking for someone who takes pride in being the technician customers trust and the professional other technicians turn to when a problem is difficult.

ADDITIONAL EMPLOYMENT DETAILS

Employment Typ e: Full-Time

Pay Frequency: Biweekly

Training Period: One day of operations software training

Background Check: Required

Motor Vehicle Record Check: Required

Drug Screening: Not required

Uniforms: Company provided

Target Start Date: August 24, 2026

HOW TO APPLY

If you are an experienced residential appliance repair professional with advanced diagnostic abilities, strong repair skills, and a commitment to exceptional customer service, we encourage you to apply.

Please submit your resume and a summary of your residential appliance repair experience, including:

• Years of professional appliance repair experience
• Types and brands of appliances serviced
• Refrigeration and sealed-system experience, if applicable
• Relevant certifications and technical training
• Experience working directly with residential customers
• Current availability

Allstar Appliance Service is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs in accordance with applicable law.

ALLSTAR APPLIANCE SERVICE is a full-service residential appliance diagnostic and repair company based in Santa Fe, NM. We serve surrounding areas including, Pojaque, Tesuque, Espanola, Los Alamos, White Rock, Chimayo, Nambe, Cerrillos, Galisteo, and Madrid.

Company Description

ALLSTAR APPLIANCE SERVICE is a full-service residential appliance diagnostic and repair company based in Santa Fe, NM. We serve surrounding areas including, Pojaque, Tesuque, Espanola, Los Alamos, White Rock, Chimayo, Nambe, Cerrillos, Galisteo, and Madrid.

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